Connie is really good at solving healthcare issues for families and making things happen. She’s quite fearless when going toe-to-toe with physicians or hospital management and the more intimidated ‘her families’ are, the more she seems to rise to the challenge. Our system is fragmented to the point of being shattered. She is able to help patients and families get the information they need in ways they can understand it and then get the best care possible.

Lucca and Rebecca take some time with Connie to understand what she is creating through Patient Pathways, what exactly is broken and why, and how she is at work to create some of the shifts needed.

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